Frequently Asked Questions (FAQ)
Find answers, tips, and troubleshooting instructions based on our most viewed topics.
Yes, we could provide. But best sellers and fast moving products are selling on our website and through email broadcasts.
Placing an order
Once we receive an order from you, please kindly wait until you receive Sales Receipt from us. Please take into consideration leading time when placing an order.
Leading time starts when order is paid. If you would like us to handle shipping for you, we will quote you with our UPS account and send you a separate invoice for shipping.
Once we receive your shipping labels, your order will be shipped out within 2 business days.
It varies from offer to offer.
Make sure to check offer title as well as offer details – MOQ describes how many units you will get buying this particular offer.
For example, if a offer advertises a MOQ of $1,000, you must purchase at least $1,000 to be able to buy an offer.
If you’re not able to meet the MOQ of a product, then we can provide you with details of our registered clients/retailers.
It varies based on offer. Please refer to offer detail for leading time. Usually, all orders processed and shipped within 15-21 days (3 weeks) of purchase.
From non-US countries and US States except California
No Sales Tax except when shipping to California State.
From California State
State sales tax is added to California resident orders. Please submit your California Resale Certificate Form to be Tax Exempt and email us with a copy of your seller’s permit. email: sales@miwdistributors.com
If you don’t provide these valid information, you have to pay state sales tax when you place an order.
We sell all fresh and new, for in stock inventory we could check the warehouse for batch codes.
Shipping
Shipping cost is not included. You may provide us with your own prepaid UPS or FedEx shipping label or we may provide you with shipping label for an additional cost.
Yes, we do offer local pick ups by appointments only.
Let us know when you would like to pick up your goods.
Once your order is packed we will send you a link to make an appointment to pick up the order.
Yes, we can ship out your order to your destination, however you would have to provide your own shipping labels and arrange a pick up by the carrier of your choice. Please take into consideration our business hours.
Please note we are unable to assist with your local customs procedures and regulations.
Sorry, we don’t offer free shipping and shipping is not included in the price.
You may choose us to ship your goods with UPS, Fedex or USPS or you will have to provide your shipping labels.
Order inquiries
ALL SALES ARE FINAL
Once order was placed it can not be cancelled without prior written consent.
Please check your selling eligibility prior placing an order.
No application for cancellation or delay in delivery will be considered unless made by the Buyer in writing to MIW Distributors.
We reserve the right to decline or cancel any Order or part thereof. We will notify you prior to the Order declination or cancelation.
The Buyer shall indemnify MIW Distributors in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred as a result of cancellation.
It may be possible to make exceptions in individual cases. Payments will only be refunded in the form of credit memo. Additional fees may occur, the restocking fee is 3%.
Our warehouse has a limited capacity thus we do not allow storage of goods for an extended period of time.
You must pick up your order within a month period. Our Warehouse Team will send you the packaging details.
In case your goods have been stored in our warehouse for more than 1 (one) month, we reserve the right to dispose them at our discretion.
We do not allow returns or exchanges.
It may be possible to make exceptions in individual cases. Payments will only be refunded in the form of a credit memo. Additional fees may occur, the restocking fee is 3%.
No goods are to be returned with out our consent.
Check contents immediately upon arrival. All claims must be made within 24 hours. If any Product you purchase is faulty or incorrect when delivered to you please contact us directly within 24 hours of receiving an order.
All claims for damages that occurred in transit must be made with the carrier and noted while signing freight bills.
MIW Distributors is not responsible for any damages or destroyed shipments made by the carrier.
MIW Distributors is not responsible for any damages or destroyed shipments made by the third party warehouses (including Amazon’s FBA centers) and forwarders.
To be eligible for a return, products must be unused and in the same quantity and condition that you received them. It must also be in the original packaging.
To complete your return, we require an invoice issued by MIW Distributors.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
You have up to 7 days to return the ordered products at your own cost.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We do not generally do refunds. However, if any product(s) are faulty, we may issue a refund at our discretion.
Per refund request, we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed
or
we will credit your next order(s) with MIW Distributors.
The paid amount will be refunded only if the order declined or canceled by MIW Distributors or Goods and/or Services are returned according to the Return Policy at our discretion.
Please note we are unable to assist with your local customs procedures and regulations.
We triple check shipments.
Check contents immediately upon arrival. All claims for shortages must be made within 24 hours. Please contact us directly.
We may offer a refund as appropriate, in accordance with your legal rights.
MIW Distributors is not responsible for any shortages made by the carrier.
MIW Distributors is not responsible for any shortages made by the third party warehouses (including Amazon’s FBA centers) and forwarders.
Still got questions?
Please use the form below to address your question, one of our representative will assist you.